Service Visibility: 4 Keys to Establishing a Valued CMDB

Many IT organizations are challenged by a lack of visibility into service performance—whether delivery or support—across their organization. That absence of visibility often leads to erroneous assumptions and reactive decisions based on emotional intensity and experience related to a speculative context. These reactive decisions commonly lead to a never-ending fire-fighting cycle compounded by limited transparency [...]

Information Governance Adds Business Value & Reduces Risk

Going paperless adds significant value to an organization, but the issue of digital debris remains. Keeping digital copies of content that doesn’t add value to an organization is an unnecessary cost and could hold inherit risk. Defining ILG and IG Information Lifecycle Governance (ILG) is the management of your organization’s content to ensure what should [...]