Our Omnichannel Commerce Checklist for the Holidays

With the holiday season quickly approaching, we’ve put together a list of things to consider before launching your marketing campaigns and decking the halls with boughs of holly. Use our tips to help you prepare for a unique holiday shopping season where customers are more apt to use alternative shopping methods such as online shopping [...]

Conversational AI: Design & Build a Contextual Assistant – Part 2

A previous version of this article was published on Medium. In the first part of this series, we introduced the different maturity levels of conversational AI and started building a travel assistant using Rasa. In this post, we’ll look at structuring happy and unhappy conversation paths, various machine learning policies and configurations to improve your dialogue [...]