Our Omnichannel Commerce Checklist for the Holidays

With the holiday season quickly approaching, we’ve put together a list of things to consider before launching your marketing campaigns and decking the halls with boughs of holly. Use our tips to help you prepare for a unique holiday shopping season where customers are more apt to use alternative shopping methods such as online shopping [...]

Prep Your Website for Peak Seasonal Demand (Part 2)

It is never too early to start planning for the holiday season but starting now—in the summer—will put you on track for ensuring customer satisfaction and holiday success. Maximize holiday results, reduce risk and lower everyone’s stress levels by involving your technical team and other key business stakeholders and partners within your overall digital ecosystem [...]

Prep Your Website for Peak Seasonal Demand

This year has been brutal for most retailers, and it is safe to expect that more people will opt to do their holiday shopping online as we all continue to navigate ordinances and safety precautions brought on by COVID-19. A shopping experience that is quick, seamless and provides some “warmth” via personalization is appreciated by [...]

Why We’re Excited About the New HCL Commerce v9.1

For a large part of my career I have been involved with what is now HCL Commerce (formerly IBM WebSphere Commerce), a powerful customer interaction platform for omni-channel commerce. My first project was a v5.4 to v5.6 migration, and I have been on projects for every version through the current v9 iteration. To say that [...]

Micro Cluster Customer Segmentation and Precision Marketing

Are you responsible for a line of business or operations for digital marketing? Do you need to improve the relevancy of campaign offerings and personalize them to your customers? If so, you should check out this informative on-demand webinar discussing the best practices and benefits of customer segmentation, analytics, and precision marketing. By watching this [...]

Software Checkpoint: Finding solutions that work for your team

Are you making sense of your big data? Do you have a secure and compliant platform protecting your business applications? Are you meeting compliance requirements and regulations? These are all questions organizations should be asking to stay relevant, informed, secure, agile and compliant. Identifying and implementing the optimal solutions for your organization is a huge [...]