Call Centers vs. Contact Centers: What’s the Difference?

Call centers vs. contact centers—which fits your business best? It’s no secret that the hybrid workplace has forever changed the way we communicate, but many may not realize this shift's impact on the customer journey. Think about your last great customer service experience. Were you able to get answers to your questions promptly? Did you [...]

Important Changes to Collaboration Products and Software

Read on to learn more about the new Webex Cloud-Connected Unified Collaboration (CCUC) for Cisco UCM software, as well as changes to Unified Communications' perpetual licensing and hybrid calling that may affect your current collaboration systems. Cisco has announced a number of new collaboration features and changes to existing solutions. What do these changes and [...]

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