Conversational AI: Design & Build a Contextual Assistant – Part 2

A previous version of this article was published on Medium. In the first part of this series, we introduced the different maturity levels of conversational AI and started building a travel assistant using Rasa. In this post, we’ll look at structuring happy and unhappy conversation paths, various machine learning policies and configurations to improve your dialogue [...]

By |2019-08-22T10:53:11-05:00August 14th, 2019|Blog|Comments Off on Conversational AI: Design & Build a Contextual Assistant – Part 2

Conversational AI: Design & Build a Contextual Assistant – Part 1

A previous version of this article was published on Medium. Though conversational AI has been around since the 1960s, it’s experiencing a renewed focus in recent years.While we’re still in the early days of the design and development of intelligent conversational AI, Google quite rightly announced that we were moving from a mobile-first to an [...]

By |2019-08-22T10:55:40-05:00July 31st, 2019|Blog|Comments Off on Conversational AI: Design & Build a Contextual Assistant – Part 1

How Chatbots and AI Improve Customer Service

Chatbots are one of the hottest technologies in the digital world today. A chatbot is a service powered by rules and artificial intelligence that you interact with via a chat interface. The service might be something your business does today, or it could be a process that you want to streamline. Chatbots are not a [...]

By |2018-12-26T21:42:19-05:00September 13th, 2017|Blog|Comments Off on How Chatbots and AI Improve Customer Service