Conversational AI: Design & Build a Contextual Assistant – Part 2

A previous version of this article was published on Medium. In the first part of this series, we introduced the different maturity levels of conversational AI and started building a travel assistant using Rasa. In this post, we’ll look at structuring happy and unhappy conversation paths, various machine learning policies and configurations to improve your dialogue [...]

Conversational AI: Design & Build a Contextual Assistant – Part 1

A previous version of this article was published on Medium. Though conversational AI has been around since the 1960s, it’s experiencing a renewed focus in recent years.While we’re still in the early days of the design and development of intelligent conversational AI, Google quite rightly announced that we were moving from a mobile-first to an [...]

How Chatbots and AI Improve Customer Service

Chatbots are one of the hottest technologies in the digital world today. A chatbot is a service powered by rules and artificial intelligence that you interact with via a chat interface. The service might be something your business does today, or it could be a process that you want to streamline. Chatbots are not a [...]