Texas DIR – End User IT Outsourcing (Managed Services)

Texas DIR – End User IT Outsourcing (Managed Services)2020-05-20T13:26:55-05:00


Sirius Computer Solutions offers End-User IT Outsourcing (managed services) for information technology assets through this contract. Managed services include remote support services, standard and ad hoc reporting and documentation, mobility, hosted virtual desktop services, network management services, software services and security services. Contracts may be used by state and local government, public education, other public entities in Texas, as well as public entities outside the state. Other eligible customers include ERCOT, LCRA, private schools, and volunteer fire departments. Resellers are not available for this contract.

Sirius DIR Contract Number: DIR-TSO-3668

Warranty Policy: Sirius warrants that Sirius will perform Managed Services in a professional manner and in accordance with the description in the applicable SOW in all material respects.

Return Policy:  Not applicable

VPAT: Not applicable

DIR Cooperative Contracts Program
Sirius DIR Contract DIR-TSO-3668 Link

Instructions to obtain quotes and placing Purchase Orders can be provided by Phyllis (PJ) Byrd at phyllis.byrd@siriuscom.com or 210-369-0617. Reference DIR contract number DIR-TSO-3668 when placing Purchase Orders.

Services Offered on the Contract

Support Services Services provided in the course of providing Management Services.
Remote Support Services Manage and provide Vendor remote support to “take over” and support a piece of equipment from a centralized location by Vendor personnel.  Vendor shall provide phone support to assist in resolution of problems from a location that is remote to the end-user Customer.
Standard and Ad Hoc Reporting and Documentation Produce various types of reports via online or hard copy as may be required by a Customer.  These may include, but not be limited to: number of problems/calls logged, number of dispatch calls, and resolution time frames.  Vendor shall allow a Customer’s authorized end-user to have electronic access to view and query Vendor’s standard reports.
Technology Services Specific applications or technology centered processes.
Mobility This category defines mobility as the provision of internal end-user support for all mobile functionality.

The mobile services include:

  • Labor, facilities, systems, processes, management and connectivity
  • Managing mobile devices, including bring your own device (BYOD) to securely work with the customer’s network and base systems
  • Managing mobile device connectivity service
  • Problem categorization and logging
  • Problem tracking and escalation
  • Problem resolution
Hosted Virtual Desktop (HVD) Services HVD service that can access applications from a centralized server, combined with a lower-cost desktop solution as the thin client.
Network Management Services Manage and provide services for network related issues, to include, but not be limited to: connectivity troubleshooting, eliminating bottlenecks, and monitoring.  For DIR eligible telecom Customers, telecommunications connectivity services will be achieved through the DIR consolidated telecommunications system, TEX-AN.
Software Services Manage services for software to include, but not be limited to: software configuration management, patches, automated distribution, imaging creation, and imaging implementations
Security Services Manage security services as applicable to the equipment as described within Item 1, Provisioning of Equipment and Procurement Services, that may be provided.  To include, but not be limited to: firewalls, passwords, and data protection, equipment shipped in a default secure configuration, and option to keep a hard drive is required within the applicable equipment configuration.  DIR reserves the right to promulgate standards in relation to security services and such standards will be discussed with vendors selected for negotiation.