Sirius Business Continuity Plan – COVID-19

Sirius Business Continuity Plan – COVID-192020-04-17T11:58:08-05:00

To our valued clients,

Sirius continues to closely watch the rapidly changing circumstances related to the COVID-19 pandemic. We are issuing this communication to provide helpful information to our clients about the impacts of this situation.

Our top priorities are the support and satisfaction of our clients, as well as the health and well-being of our clients and employees. As such, we want to ensure that we are keeping you informed regarding our Business Continuity plans and the current state of the IT supply chain as we see it.

Business Continuity: Sirius has had a pandemic plan in place since the H1N1 (Swine Flu) outbreak in 2009. We have and will continue to monitor the information and guidance provided by the CDC, WHO, federal, state and local governments regarding precautions being taken for COVID-19 and follow best practices in maintaining the health of our employees. As such, we have taken the following steps to help ensure we are able to operate as usual and continue supporting your operational and technical support needs:

  • Our employees are equipped to work from home. We have successfully tested their ability to work remotely, adjusting work procedures where necessary, to optimize their ability to provide support to our clients and work with our OEM manufacturers. Most of our team members are already working remotely to limit their exposure to, and the spread of, COVID-19.
  • Our four Network Operation Centers—dispersed geographically in Omaha, NE; Chicago, IL; Toronto, Canada; and Chennai, India—help reduce any risk tied to a single location, and our Managed Services employees have successfully tested their ability to provide remote support if necessary.
  • We have built-in procedures for operating our Sirius Data Centers that allow us to provide 24/7 support and continued uptime with both onsite and remote staff.
  • We are protecting the health of our employees by implementing preventative measures, including travel restrictions, minimizing the employees who commute to offices and data centers, safeguarding the employees who travel to client sites, postponing events and gatherings, and mandating self-quarantine in any instance where an employee has been identified as a possible exposure risk for COVID-19, based on the guidelines from the CDC and WHO.

Supply Chain: As your partner, we know you may have concerns about the potential of impacts on the IT supply chain, and we are seeing some OEM manufacturers lengthening lead times for products. This is due to component parts that originate in China, Japan, and South Korea. Given the uncertainty of short- and mid-term impacts of COVID-19 on the supply chain in our industry, some of our clients have reviewed current and upcoming business priorities to determine which projects may be at risk if lead times from OEM manufacturers lengthen further, and have accelerated ordering product for critical projects. If you determine this is in your best interest, we can assist you with secure warehousing and integration services if necessary, to meet your needs.

As your partner, our goal at Sirius is to support you with the best people, information and programs at our disposal. For further inquiries or assistance, please contact your Sirius representative or email info@siriuscom.com.

Sirius Pandemic Readiness FAQ

Yes.

Strategies for loss of human capital

  • Sirius has developed a workforce that does not depend on “one-deep” staffing for both internal and clientfacing roles.  
  • Critical staff is geographically dispersed. Succession planning on the executive level is part of our preparedness plans. 

Strategies for loss of facilities 

  • Sirius maintains hot sites for data center operations and has four geographically dispersed Network Operation Centers. 
  • Additionally, Sirius Corporate and branch office locations can work remotely. 

Yes. We have successfully tested our ability to work remotely. Our disaster recovery plan for loss of data centers is exercised annually.

Yes. Telecommuters are required to securely connect from remote locations at least every three months.

No. Much of the workload transfer is automated, while the remaining workloads can be transferred remotely.

Yes. This is addressed as part of our business continuity and disaster recovery process.

Yes. Critical staff are cross-trained and geographically dispersed, and can take on work as needed.

Yes.

  • Sirius has advised all employees to work remotely to the extent possible and encouraged employees to follow state and local municipality “stay at home” measures, “shelter in place” orders and social distancing.
  • Sirius has encouraged employees to follow CDC guidance on safety and hygiene measures to maintain their health and prevent the spread of COVID-19. 
  • International travel is restricted, domestic travel is assessed for business criticality. For personal travel, employees have been advised to follow guidance from the CDC, WHO, federal, state and local governments and those traveling to areas designated as high risk, the employee is required to self-quarantine for a minimum of 14 days on return.
  • Events and gatherings have been canceled.
  • Increased intervals and level of housekeeping in all areas.
  • Implemented work-from-home for employees where possible.

Yes.

  • Client communications are generally available through the respective client executive, the Sirius website, and email communications.
  • In addition to email, Sirius has a crisis communication website and an emergency notification system for communication to employees.
  • Partner and supplier contacts are identified and aligned with their counterparts within Sirius.

Yes.

  • Sirius follows the guidelines issued by the WHO and CDC, as well as federal, state and local governments.
  • Current self-quarantine is a minimum of 14 days per these guidelines, and includes working from home if available, contacting their personal physician, and strict adherence to their personal physician’s directives.

Sirius has a broad number of partnerships. We have assessed our supply chain and have identified alternate suppliers where necessary.

  • TPSPs will primarily provide status updates to Sirius to inform clients.
  • TPSPs may also provide updates directly to clients.
Download our Sirius Pandemic Readiness FAQ