To our valued clients,
Sirius continues to closely watch the rapidly changing circumstances related to the COVID-19 pandemic. We are issuing this communication to provide helpful information to our clients about the impacts of this situation.
Our top priorities are the support and satisfaction of our clients, as well as the health and well-being of our clients and employees. As such, we want to ensure that we are keeping you informed regarding our Business Continuity plans and the current state of the IT supply chain as we see it.
Business Continuity: Sirius has had a pandemic plan in place since the H1N1 (Swine Flu) outbreak in 2009. We have and will continue to monitor the information and guidance provided by the CDC, WHO, federal, state and local governments regarding precautions being taken for COVID-19 and follow best practices in maintaining the health of our employees. As such, we have taken the following steps to help ensure we are able to operate as usual and continue supporting your operational and technical support needs:
- Our employees are equipped to work from home. We have successfully tested their ability to work remotely, adjusting work procedures where necessary, to optimize their ability to provide support to our clients and work with our OEM manufacturers. Most of our team members are already working remotely to limit their exposure to, and the spread of, COVID-19.
- Our four Network Operation Centers—dispersed geographically in Omaha, NE; Chicago, IL; Toronto, Canada; and Chennai, India—help reduce any risk tied to a single location, and our Managed Services employees have successfully tested their ability to provide remote support if necessary.
- We have built-in procedures for operating our Sirius Data Centers that allow us to provide 24/7 support and continued uptime with both onsite and remote staff.
- We are protecting the health of our employees by implementing preventative measures, including travel restrictions, minimizing the employees who commute to offices and data centers, safeguarding the employees who travel to client sites, postponing events and gatherings, and mandating self-quarantine in any instance where an employee has been identified as a possible exposure risk for COVID-19, based on the guidelines from the CDC and WHO.
Supply Chain: As your partner, we know you may have concerns about the potential of impacts on the IT supply chain, and we are seeing some OEM manufacturers lengthening lead times for products. This is due to component parts that originate in China, Japan, and South Korea. Given the uncertainty of short- and mid-term impacts of COVID-19 on the supply chain in our industry, some of our clients have reviewed current and upcoming business priorities to determine which projects may be at risk if lead times from OEM manufacturers lengthen further, and have accelerated ordering product for critical projects. If you determine this is in your best interest, we can assist you with secure warehousing and integration services if necessary, to meet your needs.
As your partner, our goal at Sirius is to support you with the best people, information and programs at our disposal. For further inquiries or assistance, please contact your Sirius representative or email email@example.com.