Service Management Assessment Services

Sirius has designed a comprehensive IT Infrastructure Library (ITIL)-based assessment process that delivers a roadmap of actionable recommendations to optimize your service delivery. Our consultants can assess your current service management processes, establish your current ITIL maturity level, and assist you in closing the gaps by updating or re-engineering your processes in order to improve:

  • Change management
  • Service-level management, release management
  • Capacity management
  • Security management
  • Project management
  • Incident management
  • Problem management
  • Configuration management
  • Service desk management

Business Value

  • Simplifies operations by eliminating unnecessary and redundant tasks
  • Improves service availability by identifying and addressing recurring problems and unnecessary firefighting
  • Reduces time-to-market by optimizing project management and delivery processes
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