mchiera

Challenge: Client’s existing Managed Service provider did not meet expectations for network managed services Skillsets, time to respond, and remediation metrics were below expectations Inadequate reporting and account management: low accounting and visibility Solution: Sirius Managed Services delivers 24x7 monitoring and management, in-depth reporting, and account management and governance Results: Transitioned from incumbent to Sirius [...]

Challenge Client was struggling with how best to meet the changing regulations of tracking and moving product through the various stages of production. Client’s IT department was not equipped to take on time-to-market objectives nor new management responsibilities. Solution FiveOut, a division of Sirius, wrote and provided ongoing maintenance for new mobile and web-based applications. [...]

Challenge Major fast food company was dissatisfied with their standing managed security services provider, citing lack of dedicated expertise and inability to resolve day-to-day issues Solution Sirius engaged dedicated Managed Firewall services through our North American Security Operations Center (SOC.) Results Reduced false positives by 96% in first 6 months Decreased cybersecurity workload by 25% [...]

Challenge A large healthcare system recognized inefficiencies due to a poor implementation of ServiceNow, impacting delivery of services to their patients. Client lacked in-house expertise to maintain, manage and expand ServiceNow® capabilities. Solution Sirius’ ServiceNow® Managed Services offering provided the client with a data-separated instance of ServiceNow configured in alignment with ITIL best practices. Sirius [...]

Challenge Client lacked a disaster recovery program for its primary computing resources. It would have taken weeks to bring applications online after a disaster. Solution Sirius implements end-to end Disaster Recovery as a Service (DRaaS) with partner Recovery Point, covering all of the client’s disaster risks. Solution included needs analysis, solution design and engineering, onsite [...]

Challenge Client was struggling with a large, expensive, backup storage environment supporting its global business Needed to optimize for lower cost and easier management Solution Multi-year contract for SMS’ Backup as a Service (BaaS) solution as an alternative to new on-premise backup storage infrastructure. Results Removed backup storage management headache from the client’s plate Significant [...]

Challenge Client was looking for a single organization to support security product lines with consistent level of service Solution MSP provides first-call across multiple security technologies Results Single point of contact for most technologies Increased knowledge of environment and dependencies Lower mean time to resolution due to familiarity of environment   Contact us today [...]

Challenge Client was struggling with the inability to hire, train, and retain staff to support their firewall; 24x7 coverage was required and changes needed to be performed off-hours. Solution Sirius Managed Services (SMS) took over day-to-day management of the firewall environment. Results Clean-up of change process to improve throughput Clear out of 100+ changes in [...]