About Matt Chiera

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So far Matt Chiera has created 8 blog entries.

A Healthcare Company Elevates Operations. Standards and Governance with Network Managed Services

Challenge: Client’s existing Managed Service provider did not meet expectations for network managed services Skillsets, time to respond, and remediation metrics were below expectations Inadequate reporting and account management: low accounting and visibility Solution: Sirius Managed Services delivers 24x7 monitoring and management, in-depth reporting, and account management and governance Results: Transitioned from incumbent to Sirius [...]

An Agricultural Enterprise Transforms Their Applications, Infrastructure and DR Environment to Meet New Regulations

Challenge Client was struggling with how best to meet the changing regulations of tracking and moving product through the various stages of production. Client’s IT department was not equipped to take on time-to-market objectives nor new management responsibilities. Solution FiveOut, a division of Sirius, wrote and provided ongoing maintenance for new mobile and web-based applications. [...]

A Global Restaurant Enterprise Dramatically Decreases Cybersecurity Workload and False Positives with Managed Firewall

Challenge Major fast food company was dissatisfied with their standing managed security services provider, citing lack of dedicated expertise and inability to resolve day-to-day issues Solution Sirius engaged dedicated Managed Firewall services through our North American Security Operations Center (SOC.) Results Reduced false positives by 96% in first 6 months Decreased cybersecurity workload by 25% [...]

A Healthcare Company Enlists ServiceNow® for Improved Processes and Services

Challenge A large healthcare system recognized inefficiencies due to a poor implementation of ServiceNow, impacting delivery of services to their patients. Client lacked in-house expertise to maintain, manage and expand ServiceNow® capabilities. Solution Sirius’ ServiceNow® Managed Services offering provided the client with a data-separated instance of ServiceNow configured in alignment with ITIL best practices. Sirius [...]

A State Housing Authority Implements DRaaS to Assure Complete Restoration in the Event of a Disaster

Challenge Client lacked a disaster recovery program for its primary computing resources. It would have taken weeks to bring applications online after a disaster. Solution Sirius implements end-to end Disaster Recovery as a Service (DRaaS) with partner Recovery Point, covering all of the client’s disaster risks. Solution included needs analysis, solution design and engineering, onsite [...]

A Manufacturing Company Saves Money and Management Headache with BaaS

Challenge Client was struggling with a large, expensive, backup storage environment supporting its global business Needed to optimize for lower cost and easier management Solution Multi-year contract for SMS’ Backup as a Service (BaaS) solution as an alternative to new on-premise backup storage infrastructure. Results Removed backup storage management headache from the client’s plate Significant [...]

A Pharmaceutical Company Engages First Call Support for Multiple Security Technologies for Excellent Service

Challenge Client was looking for a single organization to support security product lines with consistent level of service Solution MSP provides first-call across multiple security technologies Results Single point of contact for most technologies Increased knowledge of environment and dependencies Lower mean time to resolution due to familiarity of environment   Contact us today [...]