About Mady Mantha

Mady Mantha is an AI Platform Leader for Sirius. This article was authored by Mady Mantha in her personal capacity. The opinions expressed in this article are the author’s own and do not necessarily reflect the view of Sirius Computer Solutions, Inc.

Conversational AI: Design & Build a Contextual Assistant – Part 2

A previous version of this article was published on Medium. In the first part of this series, we introduced the different maturity levels of conversational AI and started building a travel assistant using Rasa. In this post, we’ll look at structuring happy and unhappy conversation paths, various machine learning policies and configurations to improve your dialogue [...]

By |2019-08-22T10:53:11-06:00August 14th, 2019|Blog|Comments Off on Conversational AI: Design & Build a Contextual Assistant – Part 2

Conversational AI: Design & Build a Contextual Assistant – Part 1

A previous version of this article was published on Medium. Though conversational AI has been around since the 1960s, it’s experiencing a renewed focus in recent years.While we’re still in the early days of the design and development of intelligent conversational AI, Google quite rightly announced that we were moving from a mobile-first to an [...]

By |2019-08-22T10:55:40-06:00July 31st, 2019|Blog|Comments Off on Conversational AI: Design & Build a Contextual Assistant – Part 1

How Chatbots and AI Improve Customer Service

Chatbots are one of the hottest technologies in the digital world today. A chatbot is a service powered by rules and artificial intelligence that you interact with via a chat interface. The service might be something your business does today, or it could be a process that you want to streamline. Chatbots are not a [...]

By |2018-12-26T21:42:19-06:00September 13th, 2017|Blog|Comments Off on How Chatbots and AI Improve Customer Service