About Edward Rivard

Edward Rivard is an Data Center Transformation Enterprise Architect for Sirius.

Service Visibility: 4 Keys to Establishing a Valued CMDB

Many IT organizations are challenged by a lack of visibility into service performance—whether delivery or support—across their organization. That absence of visibility often leads to erroneous assumptions and reactive decisions based on emotional intensity and experience related to a speculative context. These reactive decisions commonly lead to a never-ending fire-fighting cycle compounded by limited transparency [...]