A Pharmaceutical Company Engages First Call Support for Multiple Security Technologies for Excellent Service

Challenge

  • Client was looking for a single organization to support security product lines with consistent level of service

Solution

  • MSP provides first-call across multiple security technologies

Results

  • Single point of contact for most technologies
  • Increased knowledge of environment and dependencies
  • Lower mean time to resolution due to familiarity of environment

 

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By |2018-12-26T21:42:58-05:00September 20th, 2016|Managed Services Success Stories|Comments Off on A Pharmaceutical Company Engages First Call Support for Multiple Security Technologies for Excellent Service

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