Challenge
- A large healthcare system recognized inefficiencies due to a poor implementation of ServiceNow, impacting delivery of services to their patients.
- Client lacked in-house expertise to maintain, manage and expand ServiceNow® capabilities.
Solution
- Sirius’ ServiceNow® Managed Services offering provided the client with a data-separated instance of ServiceNow configured in alignment with ITIL best practices.
- Sirius took on administration of ServiceNow®, provided role-based training for IT staff and ongoing support after go-live.
- Sirius provided a cost-effective approach for taking over management of the client’s ServiceNow® instance while improving processes.
Results
- Sirius provided a cost-effective approach for taking over management of the client’s ServiceNow® instance while improving processes and services.