Challenge

  • A large healthcare system recognized inefficiencies due to a poor implementation of ServiceNow, impacting delivery of services to their patients.
  • Client lacked in-house expertise to maintain, manage and expand ServiceNow® capabilities.

Solution

  • Sirius’ ServiceNow® Managed Services offering provided the client with a data-separated instance of ServiceNow configured in alignment with ITIL best practices.
  • Sirius took on administration of ServiceNow®, provided role-based training for IT staff and ongoing support after go-live.
  • Sirius provided a cost-effective approach for taking over management of the client’s ServiceNow® instance while improving processes.

Results

  • Sirius provided a cost-effective approach for taking over management of the client’s ServiceNow® instance while improving processes and services.

 

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