• Client’s existing Managed Service provider did not meet expectations for network managed services
  • Skillsets, time to respond, and remediation metrics were below expectations
  • Inadequate reporting and account management: low accounting and visibility


  • Sirius Managed Services delivers 24×7 monitoring and management, in-depth reporting, and account management and governance


  • Transitioned from incumbent to Sirius Managed Services on schedule
  • Consistently meeting SLA’s for problem and incident, and change management
  • Established a governance team who is driving rigorous processes and reporting on Sirius commitments


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