A Healthcare Company Elevates Operations. Standards and Governance with Network Managed Services

Challenge:

  • Client’s existing Managed Service provider did not meet expectations for network managed services
  • Skillsets, time to respond, and remediation metrics were below expectations
  • Inadequate reporting and account management: low accounting and visibility

Solution:

  • Sirius Managed Services delivers 24×7 monitoring and management, in-depth reporting, and account management and governance

Results:

  • Transitioned from incumbent to Sirius Managed Services on schedule
  • Consistently meeting SLA’s for problem and incident, and change management
  • Established a governance team who is driving rigorous processes and reporting on Sirius commitments

 

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2018-12-26T21:42:55-05:00