Challenge:
- Client’s existing Managed Service provider did not meet expectations for network managed services
- Skillsets, time to respond, and remediation metrics were below expectations
- Inadequate reporting and account management: low accounting and visibility
Solution:
- Sirius Managed Services delivers 24×7 monitoring and management, in-depth reporting, and account management and governance
Results:
- Transitioned from incumbent to Sirius Managed Services on schedule
- Consistently meeting SLA’s for problem and incident, and change management
- Established a governance team who is driving rigorous processes and reporting on Sirius commitments
