Challenge
- Client was struggling with the inability to hire, train, and retain staff to support their firewall; 24×7 coverage was required and changes needed to be performed off-hours.
Solution
- Sirius Managed Services (SMS) took over day-to-day management of the firewall environment.
Results
- Clean-up of change process to improve throughput
- Clear out of 100+ changes in first 3 months of the contract
- Full coverage avoids staff working 24×7
- Reallocation of staff to other core business functions
