Challenge

  • Client was struggling with the inability to hire, train, and retain staff to support their firewall; 24×7 coverage was required and changes needed to be performed off-hours.

Solution

  • Sirius Managed Services (SMS) took over day-to-day management of the firewall environment.

Results

  • Clean-up of change process to improve throughput
  • Clear out of 100+ changes in first 3 months of the contract
  • Full coverage avoids staff working 24×7
  • Reallocation of staff to other core business functions

 

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