Headquartered in Green Bay, WI, Krueger International, Inc. (KI) manufactures furniture and movable wall system solutions for education, healthcare, government and corporate markets worldwide. Like many Sirius clients, KI has found that it can make good business sense to have select systems hosted off-premises, and managed by a dedicated managed services provider. Back in 2004 the company decided to have its IBM System i servers hosted and managed by an independent managed services provider. At the time, that provider required its customers to host their systems in its facilities; there was no option to remotely manage systems located on-premise in KI’s data center.
Things changed quickly as the managed services industry consolidated, and KI’s provider was acquired by a company that was subsequently acquired by a giant software company in India. With that last acquisition, their helpdesk was shifted offshore, and the quality of care suffered. So a change of provider was in order.
Today Sirius is managing all aspects of KI’s Power Systems workload from our dedicated Command Center in Omaha, including operational support, taking action on job events, performing OS upgrades, and providing system engineering and disaster recovery services, including annual DR testing. Included in the managed services contract, Sirius handles tape backup and offsite vaulting at an Iron Mountain facility. If needed, Sirius can recall the tape and do a file- or system-level restore.
CIO Barb Streubel has been delighted with the continued high level of service provided by the Sirius Managed Services team. “I tell them they can never leave as long as I’m here! The Sirius Managed Services team is dedicated to their clients, so you know you come first. I get great support all around with our account rep, and if there’s an issue I know she’ll handle it and keep me updated. The whole team is so knowledgeable, they know what they’re doing and they’re there to help… I couldn’t be more satisfied with them.”