Use Case
2 min
Digital Transformation Planning: ServiceNow
The process of transforming IT to enable digital transformation at scale.
Leveraging the ServiceNow platform to achieve enterprise digital transformation takes careful planning, thoughtful implementation and the support of an expert partner.
Mapping Your ServiceNow Digital Transformation Journey
PHASE 1
Discovery and Strategy Alignment
- Conduct an assessment of core competencies across the three pillars of IT Digital Transformation strategy (Operational Backbone, Service-Aligned Operating Model and Digital Product Portfolio Management)
- Identify capability gaps and organizational challenges
- Align and prioritize IT Digital Transformation initiatives and outcomes with enterprise Digital Transformation strategies
- Establish stakeholder alignment and mandate for IT Digital Transformation capabilities
- Build an execution plan to support “quick-to-value” opportunities using a minimal viable capability approach
PHASE 2
Minimal Viable Capability Roadmap Execution
Modernize the ServiceNow platform to support minimal viable digital transformation capabilities
- Standardized IT Service Management Processes
- Configuration Management Database as a Trusted Source of Truth
- Technology Lifecycle Management
- Demand and Business Relationship Management
- Digital Products and Service Offerings
- Service Cost and Total Cost of Ownership
PHASE 3
Implementation and Adoption
- Establish a continuous improvement program (CIP) dedicated to refreshing and aligning goals at predetermined intervals
- Execute optimization opportunities per roadmap and CIP
CDW services to support your ServiceNow journey
ServiceNow ITSM
Move from legacy help desk and IT ticketing systems to fully automated, cloud-based IT services.
ServiceNow SecOps
Integrate all your cybersecurity tools and systems to respond to threats in minutes versus hours or days.
ServiceNow IT Operations Management
Bridge the gap between your business services and underlying IT infrastructure.
MKT53519