Systems Management: performance tuning, capacity planning, database administration, operating system and technical support, configuration management, policies/SOP and documentation.
Services Management: incident management, problem management, change management and service desk support.
Operations Management: system and network monitoring, production control and scheduling and automated management.
Operational Support: carrier management, device monitoring, security and patch management, configuration, backup and retention, asset inventory and topology and MACD support.
Management: 24x7x365 technical support and incident response, configuration management and maintenance, network tuning and capacity planning.
Network Services: full operations and systems management of Cisco route/switch, security, data center and VOIP solutions, F5 Networks, and Palo Alto Networks.